Frequently Asked Questions

Common questions about Praxonony's products and services

Getting started

Praxonomy is a cloud-based application commonly known as board portal.

A board portal is a centralised, online hub designed for the administration and management of all materials and activities relevant to Board of Directors’ meetings. Board portals streamline meeting processes, allow immediate access to up-to-date information and offer collaborative features for members of the board in a secure environment.

The end-users of a board portal are generally company secretaries, legal counsels, senior executives and the Board of Directors of organisations.

In most cases, company secretaries are delegated to be the administrators of a board portal. The board portal allows them to create meetings, compile and distribute digital board papers or packs, upload or update documents, manage portal members, workspaces and permissions on the fly.

The Board of Directors utilises the board portal to receive the meeting notifications, the digital board packs, and other related board documents. They are able to share, review, edit, and comment on these documents. Directors should be able to easily access past meeting information with their related documents. Directors can also communicate with fellow members (and/or various stakeholders) through communication functionalities available within the application.

The benefits of using a board portal range from a reduction in material costs to better corporate governance.

Running paperless meetings help companies save on paper costs and resource hours because of the ease of building and distributing digital board packs. Meetings can be created in minutes, as opposed to hours. Changes to files and documents can be pushed instantly ensuring that the information in the hands of the members of the Board is always up-to-date.

Directors make efficient use of their time and increase their productivity levels because of the seamless ability to review, comment, and collaborate on board information and documents. Action items that require their attention are easily tracked and addressed in tasks. More often than not, an engaged and well-informed board translates to better corporate leadership.

Security is also one of the main advantages of a board portal. In today’s business environment, organisations are vulnerable to the continuous surge of cyber attacks. This is in addition to facing increasingly stringent security regulatory requirements. The sensitive nature of board documents demands for platforms that utilise methods such as data encryption and appropriate security permissions to ensure strong data protection. Utilising a highly secure board portal such as Praxonomy assures organisations that these are met, allowing resources to focus on other matters at hand.

Board portal usage spans industries and all types of organisations from public and private corporations, government agencies, non-profit organisations to educational institutions.

Although previously used mostly in highly regulated sectors and by large-scale corporations, more organisations such as small and medium-sized enterprises (SMEs) and non-profits are increasingly adopting the use of board portals primarily because of their benefits and lowered cost of ownership, as well as increased data security and regulatory requirements. Praxonomy's flexible design and configuration options make it suitable for most governance structures.

Security is the foundation of a board portal. A robust board portal should be secure by design. Data encryption, secure and resilient application hosting are paramount. Board portals should have reliable uptime statistics and ensure that the hosting environment meets governance requirements.

Board portals must be designed with users of different technological competencies in mind. Board administrators and board members alike should be able to comfortably navigate the different functionalities of the application. An easy-to-use, intuitive interface ensures the successful adoption of the technology.

High quality customer support is another essential component of a board portal. One of the main benefits of a board portal is its ability to save time for both administrators and board members. The availability of a knowledgeable, dedicated, around-the-clock support team to address the simplest of questions assures users that productivity won’t be compromised.

Praxonomy is developed and delivered with a comprehensive security framework complemented by a multi-layer defence mechanism which consists of encryption of data in transit and at rest and highly secure hosting infrastructure. We designed the platform to safeguard your organisation’s valuable data and documents.

Full details of Praxonomy’s security implementation can be found here. Praxonomy is ISO 27001 certified for our Information Security Management System.

SaaS refers to software-as-a-service in which the service provider, such as Praxonomy, delivers software and applications through the internet. Users subscribe to the software and access it through web browsers, desktop or mobile application. SaaS is an alternative to the traditional software installation process, where a user has to build the server, install the application and configure it (commonly known as on-premise installation).

Businesses are increasingly adopting software solutions via the SaaS model, and the advantages of SaaS over on-premise installation are well documented. The main advantages of SaaS for solutions like board portals are the following:

  1. SaaS board portals spare users from the IT burden of managing complicated and tedious traditional software installation and maintenance. Praxonomy is always accessible in the cloud anywhere with an internet connection..
  2. Scalability is another advantage of a SaaS model board portal. SaaS eliminates the need for organisations to invest in hardware and software maintenance as usage levels change. An adjustment in subscription options is all that is required. We at Praxonomy ensure everything in the backend is optimised, ready for you to scale.
  3. Lastly, Praxonomy is responsible for code updates, application uptime and data security for the board portal, reducing or even eliminating the costs, workload, and resources required for organisations’ IT teams.

All devices with a web browser are compatible with Praxonomy.

Praxonomy is currently available in English (United Kingdom) and Chinese (Traditional). Support for additional languages is planned in future releases.

Praxonomy starts at US$39 per user per month, with a minimum of 10 users. Detailed pricing information can be found on our Pricing page.

Yes. You can experience all of the features available in Praxonomy in a 30-day free trial. Request for your free trial here.

Implementing Praxonomy

Starting with Praxonomy is easy. You can sign up with one of our sales representatives. Shortly upon sign up, your dedicated portal will be created and login access will be sent to the system owner specified by you.

Yes. All Praxonomy clients are assigned a dedicated Client Success Manager who will be your resource throughout your entire journey with Praxonomy. The primary objective of Client Success Managers is to ensure clients are making the most out of their investment in Praxonomy.

The onboarding service kicks off with an introduction call or email to understand your specific implementation requirements. Your Client Success Manager will work with you for a progressive implementation timeline, which typically takes 1-2 weeks depending on the stakeholders’ schedule. During this time, administrators will attend training sessions and have hands-on practices. We will also help you decide the training mode for board members to ensure all users are prepared to use Praxonomy for the next meeting. Screen sharing software and conference call systems will be used in order to facilitate remote trainings and immediate assistance.

Praxonomy currently offers phone, chat and call-back support in English, Cantonese and Mandarin. Email support is available in English and Chinese (Traditional and Simplified). Onboarding services are conducted either in English, Cantonese and Mandarin.

The person who initiates the purchase will be the administrator of that organisation. However, this can be reassigned in your system setup. Administrators can add/remove members to the portal, create Spaces and manage its members, and force organization-wide password resets etc. The person designated as administrator varies across organisations. They are typically company secretaries or legal counsels.

Subscription, billing and payment

You can sign up for our service by reaching out to one of our sales representatives.

Yes, the minimum contract period is 12 months for Praxonomy subscriptions.

We offer special pricing to work with boards of qualified non-profits and government organisations to help digitalise their board processes. Contact us to learn more.

Yes, if you commit to a three-year contract with Praxonomy, a 10% discount is applied on the base package, as well as with the addition of users. You will be billed for each year upfront. Your annual price remains fixed throughout the three years. Contact us to learn more.

Yes, you can add more users to your subscription at any time during the contract term. Pricing will be prorated accordingly. To add users, reach out to your Account Executive or Support.

We accept all major credit cards for payments. Credit card information can be provided via secure checkout/payment links generated by your Account Executive. Your credit card is charged automatically at the start your subscription, at renewal and/or when you change your subscription.

The security of your payment information is very important to us. With the exception of the last four digits of your credit card and its expiration date (required to look up transaction history or to charge for recurring transactions), we don’t have access to your full credit card number or your security/CVV code. Instead, it is collected on a secure HTTPS webpage using SSL by authorised third-party payment processors. These credit card processing vendors are all PCI-DSS Level 1 Service Providers, which is the highest grade of payment processing security.

Typical Microsoft Word, Excel and Powerpoint documents are sized around 142kb, 50kb and 1mb respectively. According to these estimates, the included 20GB of content storage space in the Essential edition can hold approximately 1.3 million pages worth of word documents, or 400,000 spreadsheets, or 350,000 presentation slides. You can increase the storage limit at any time during your subscription for an additional fee.

We can issue an invoice payable by bank transfer. Please contact us to arrange a purchase by invoice.

We do not offer refunds. If you cancel your plan before the next renewal, you will retain access to your Praxonomy portal until the end of your current subscription period. When your subscription expires, you will lose access to your portal and all associated data and content will be removed and destroyed as set out in our Privacy Policy.